Shipping, Returns & Help

 

Shipping

• Shipping fees vary by region & listed before checkout
• Most orders processed, printed & shipped from the U.S.
• Orders with multiple items may arrive separately due to production factors

Delivery Times

• Standard US Orders: 4-15 business days
• Standard International Orders: 12-39 business days


• Note: Holiday delays may occur
• We will process orders within a max of 24 hrs to the production line
Thank you for your patience!

Customs

• Customers are responsible for any customs fees, import taxes & compliance with local regulations
• PicaBright is not liable for any customs-related issues or additional expenses

    Lost Packages

    • Contact us if order hasn't arrived within 30/45 days (US/International)
    • We'll investigate and provide a free replacement if necessary

      Order Tracking

      • To check your order status & delivery time, use the tracking number in your confirmation email on our website's "Order Tracking" page
      • Tracking Issues: Contact customer service if tracking no. doesn't work

        Returns / Exchanges

        • Exchanges not possible for printed-to-order items
        • We'll reprint damaged or incorrect product upon review
        • Issues must be reported within 14 days of receipt
        • DO NOT throw away item, it may require shipping to a specified address

        3 Easy         Steps :

        1) Email support@picabright.com with your order no.
        2) Describe the issue, check time & attach damaged or wrong product photos
        3) Await our response for next steps

        Excluded :
        • On sale items or gift cards
        • Incomplete or incorrect delivery address & info
        • Wrong product ordered (Model, size, color, quantity, etc.)
        • Minor size deviation below 1.5"
        • Used or washed products
        • Products not in original condition or missing parts
        • Orders without official confirmation email
        • Non-returnable or customized products as specified on product pages
        • Product color may vary due to monitor limitations

          Refund

          • Processing: Refunds issued upon return inspection, we will notify you once the refund was approved or not
          • If approved, you’ll be automatically refunded on your original payment method within 10 business days
          • Special Requests: Refund requests may incur handling fees
          • Not received a refund: Check bank account first, then contact credit card company, as it may take time to be processed
          • Shipping costs not refunded: Return shipping cost deducted from refund

            Cancellations

            • To cancel an order, please notify us immediately after placing it. We'll try our best, but once production starts, cancellation isn't possible

              Important Reminders

              • Double-check all information before placing order
              • Ensure accuracy in address details to avoid delivery issues

                Satisfaction Guaranteed

                • We are committed to quality, customer service, and progress. If you are not satisfied with the purchasing process, please contact us. We are willing to listen your opinions, resolve any concerns and ensure your satisfaction.

                  For any questions, please contact support@picabright.com. Thank you for your understanding and support!